Privacy policy

Privacy Statement

At LKX, we are committed to protecting the privacy and security of our clients, partners, and freelance linguists. This Privacy Statement explains how we collect, use, and safeguard your information when you use our website and services.

By accessing or using LKX services, you agree to the terms outlined in this policy.

Information We Collect

We may collect personal and non-personal information to provide and improve our services.

Personal Information

This may include:

• Name, email address, phone number, and physical address
• Payment and billing details (when required for transactions)
• Account and communication details (emails, chats, support requests)

Usage & Technical Information

When you use our website, we may collect:

• IP address and device information
• Browser type and connection data
• Pages visited and interaction data

Non-Personal Information

We may also collect aggregated, non-identifiable data to improve website performance and user experience.

How We Use Your Information

At LKX, your information is used only for legitimate business purposes, including:

• Processing orders and delivering services
• Managing accounts and providing customer support
• Improving website functionality and user experience
• Sending important service-related communications

We do not sell or rent your personal information to third parties.

Communication & Marketing

We may send you:

• Transactional emails (order updates, billing, account notifications)
• Optional marketing emails (offers, updates, newsletters)

You can opt out of marketing communications at any time using the unsubscribe option.

Data Sharing & Disclosure

We may share your information only in limited cases:

• With trusted service providers involved in project delivery
• To comply with legal obligations or regulatory requirements
• To protect rights, safety, or prevent fraud

We ensure that all third parties follow strict data protection standards.

Data Security & Confidentiality

At LKX, we follow strict security protocols to protect your data:

• Secure data storage and encrypted transfers
• Confidentiality agreements for all team members
• Restricted access to sensitive information

Your documents and personal data are handled with the highest level of confidentiality.

Cookies & Tracking Technologies

We use cookies to:

• Improve website functionality and performance
• Analyze user behavior and traffic
• Enhance your browsing experience

You can disable cookies anytime through your browser settings.

We may also use third-party tools (such as analytics services) to collect non-personal usage data.

Your Rights

You have the right to:

• Access your personal data
• Update or correct your information
• Request deletion of your data
• Opt out of marketing communications

To make any request, you can contact our support team.

GDPR Compliance

LKX follows global data protection standards, including GDPR principles where applicable. We are committed to:

• Transparent data processing
• Secure handling of personal information
• Respecting user rights and privacy

Data Retention

We retain your information only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes and enforce agreements

Updates to This Policy

We may update this Privacy Statement from time to time. Any changes will be posted on this page with an updated effective date.